Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the provision of services by UltimateWorkz Cyprus ("we", "us", or "the Agency") to you ("the Client"). By engaging our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

2. Scope of Services

UltimateWorkz Cyprus provides digital marketing and creative services including, but not limited to:

• Website design and development
• Search engine optimisation (SEO)
• Digital marketing and advertising
• Branding and visual identity design
• Content creation and copywriting
• Social media management
• Marketing automation and AI integration
• Consulting and strategy services

The specific scope of work for each engagement will be detailed in a written proposal or project agreement provided prior to commencement.

3. Proposals, Quotes, and Acceptance

All proposals and quotes provided by the Agency are valid for 30 days from the date of issue unless otherwise stated. A proposal becomes a binding agreement when:

• The Client provides written acceptance (including email confirmation)
• The Client pays the required deposit or first payment
• The Client provides materials or access to begin work

Any verbal agreements or modifications must be confirmed in writing to be binding.

4. Fees, Deposits, and Payment Terms

Deposits: Unless otherwise agreed, a deposit of 50% of the total project fee is required before work commences. The remaining balance is due upon project completion or as specified in the project agreement.

Payment Terms: Invoices are due within 14 days of issue unless otherwise agreed in writing. We accept bank transfer, card payments, and other methods as communicated.

Late Payments: Payments not received within 30 days of the due date may incur interest at 8% per annum above the Central Bank of Cyprus base rate. We reserve the right to suspend work on outstanding accounts.

Recurring Services: For ongoing services (e.g., SEO retainers, social media management), fees are billed monthly in advance unless otherwise specified.

5. Client Responsibilities

To enable timely and successful delivery, the Client agrees to:

• Provide all required content, materials, images, and information within agreed timeframes.
• Ensure provided materials do not infringe third-party intellectual property rights.
• Provide timely feedback and approvals at designated review stages.
• Designate a primary point of contact with authority to make project decisions.
• Grant necessary access to platforms, hosting, domains, and third-party accounts as required.

Delays caused by late provision of materials or feedback may result in extended timelines and may incur additional charges.

6. Revisions and Scope Changes

Included Revisions: Unless otherwise specified, projects include up to two rounds of revisions at each major milestone. Revisions must be provided in consolidated, written form.

Additional Revisions: Revisions beyond those included, or changes to approved work, will be quoted separately and billed at our standard hourly rate.

Scope Changes: Requests for work outside the original scope will require a change order with revised pricing and timeline. No additional work will commence without written approval.

7. Intellectual Property and Usage Rights

Client Materials: The Client retains ownership of all materials provided to the Agency. The Client warrants they have the right to use and grant us permission to use such materials.

Deliverables: Upon receipt of full payment, the Client receives ownership of bespoke work created specifically for their project, including custom designs, code, and original content.

Agency Materials: We retain ownership of pre-existing tools, templates, frameworks, and methodologies used in delivering services. The Client receives a perpetual, non-exclusive licence to use these as part of the delivered work.

Portfolio Rights: We reserve the right to display completed work in our portfolio, case studies, and marketing materials unless the Client requests confidentiality in writing.

8. Third-Party Tools and Platforms

Our services may involve third-party platforms, tools, and services (e.g., hosting providers, analytics tools, advertising platforms, domain registrars). The Client acknowledges that:

• Third-party services are subject to their own terms of service and pricing, which may change without notice.
• We are not responsible for outages, policy changes, or discontinuation of third-party services.
• Any third-party fees (e.g., hosting, domain registration, advertising spend) are the Client's responsibility unless explicitly included in our quote.

9. Performance Disclaimers

While we employ industry best practices and proven strategies, the nature of digital marketing means results cannot be guaranteed. Specifically:

• SEO: Search engine rankings depend on numerous factors beyond our control, including algorithm changes, competitor activity, and website history. We do not guarantee specific rankings or traffic levels.
• Advertising: Campaign performance depends on market conditions, audience behaviour, and platform algorithms. We do not guarantee specific conversion rates or ROI.
• Lead Generation: Results vary based on industry, offer quality, and market factors. Historical performance does not guarantee future results.

We commit to transparent reporting and continuous optimisation within the scope of our engagement.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This includes business strategies, financial information, technical specifications, and client data.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

11. Limitation of Liability

To the fullest extent permitted by Cyprus and EU law:

• Our total liability for any claims arising from our services shall not exceed the total fees paid by the Client for the specific project or service in question.
• We shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, business opportunities, or data, even if advised of the possibility of such damages.
• We are not liable for delays or failures resulting from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

12. Termination

By the Client: The Client may terminate the engagement by providing written notice. Upon termination:

• All fees for work completed to date become immediately due.
• Deposits are non-refundable unless otherwise agreed.
• For ongoing services, a minimum of 30 days' notice is required to avoid charges for the following period.

By the Agency: We may terminate the engagement if the Client breaches these Terms, fails to pay invoices within 30 days of the due date, or becomes insolvent. We will provide reasonable notice where practicable.

Upon termination, we will provide the Client with all completed deliverables for which payment has been received.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Cyprus.

For Clients based in other EU member states, nothing in these Terms affects your statutory rights under applicable consumer protection laws.

14. Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation. If a dispute cannot be resolved within 30 days, either party may pursue formal remedies.

15. Amendments

We reserve the right to update these Terms from time to time. Changes will be effective upon posting to our website. For active engagements, material changes will be communicated directly and will apply to future work unless otherwise agreed.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with any project-specific proposals or agreements, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements.

18. Contact

For questions about these Terms or our services, please contact:

UltimateWorkz Cyprus
Email: hello@ultimateworkz.cy